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Solution: Risk Management Incident Tracking
A centralized, collaborative solution makes risk management efficient.


Customer: AMLI Residential, a multifamily property management company. AMLI develops, acquires, and manages upscale apartment communities nationwide. A real estate investment trust (REIT) traded on the New York Stock Exchange, AMLI's 875 employees manage over 75 properties.
 
Challenge

A number of things can happen in an apartment community. A tree can damage a renterís car. A renter can slip and fall on an icy sidewalk. Maintenance staff can become injured on the job. Incidents like these are covered by the liability insurance policies of the multifamily property management company that owns the apartment community.

For a large multifamily property management company like AMLI, with properties located in cities across the country, keeping track of incidents can become a challenge. Stacks of faxed claim forms can become overwhelming. AMLI needed a centralized way to keep track of incident information and manage its risk.

Expert Object solution

Expert Object developed the Risk Management Incident Tracking system.

The system consists of a custom database and an administrative application. The database serves as a central repository of incident information. The administrative application allows staff to enter incident information into the database. Staff can then use the application to collaborate in tracking incidents through liability insurance claim processing.

The system prioritizes incidents by severity or by due date and notifies staff when an incident requires further attention. The system also features a call log and the ability to store digital images for photographic evidence.

Result

The Risk Management Incident Tracking system allows AMLI to manage liability incidents effectively and efficiently. It is no longer necessary to complete paper forms or send faxes to process claims. Because claims processing is simpler, fewer staff need to handle claims.

property management
EXOC has provided a variety of solutions for the multifamily property management industry, including:
our qualifications
We founded EXOC in 1987 after years of experience developing applications for the futures trading industry.
We have a proven track record of satisfying customers. We understand how businesses use and manage information technology. We know how to provide technical solutions that satisfy business requirements.
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